Learning to speak about actionable next steps…

Christopher K Wong

Oct 18, 2023

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Design communication is a soft skill that can drive progress

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1 Comment

Jon Howell

Oct 18, 2023

I enjoy your newsletters, and I always learn something. Thank you!

A thought. You mention "what users did" and "what users said". May I suggest that you add "what users felt"? Rigorous application of empathy is core to UX practice, and is something that we are uniquely qualified to bring to the table.

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Data-Informed Design by Kai Wong

Learning to speak about actionable next steps…